How to answer the phone
Here are some of the basic standards we use when answering the phones in Guest Success. There is no fixed script! Use your own...
Food Poisoning Complaint
A complaint about food poisoning can be critical for any restaurant, and how you deal with the customer in this moment can make or break...
Meeting in the Private Dining Room
How to prepare the private dining room for a meeting. Check the reservation: make sure the table is set for the correct number of...
Lebanese Rice - preparation and serving
Lebanese Rice, Vermicelli Rice or Riz bi Shaariye are all the same dish at Beiruti. Please note: this dish contains gluten. This recipe...
Table Booker - how to move reservations to tables
Sometimes we make change in tables in order to seat the guests in a more organized way, or the size of a group changes. Whatever the...
Table Booker - register walk-in
A guest without reservation walks into the restaurant. How do you register them? Always welcome the guest with a smile. Open Table Booker...
The Red Kamado
The red kamado is mainly used to grill the Shish Taouk and the Mighty Kafta. OPENING While opening the kitchen, the first thing to be...
Mighty Kafta - preparation and serving
For all the meats used in the kitchen, always check the day before how much you will need for the next day and move it from the freezer...
Shish Taouk - preparation and serving
Note: for all the meat used in the kitchens, check what you need for the next day and move it from the freezer to the fridge to defrost...
Arayess Halloumi - how to prepare
To prepare Arayes halloumi, separate a bread into two parts keeping a small joint between them. Check the outside: which is the red...
Arayess - how to prepare
To prepare Arayes, separate a bread into two parts keeping a small joint between them. Check the outside of the bread: which one is the...
The Oven - Teta kitchen
The oven is used to cook many types of food in Teta kitchen, so it’s an important part of the kitchen. Opening When opening the kitchen,...